Our Policies at Tiles Online

Personal Information:
Your privacy is important to Tiles Online Ltd. Any details provided by you, such as e-mail address, postal address or other personal data will be added to our records in order for you to receive the information you have requested from Tiles Online Ltd and will not be shared with any third parties. We endeavour to build users' trust and confidence in using our web site. If you need assistance in updating the information you have provided to Tiles Online Ltd, have questions or comments about this privacy statement or the practises of this web site please contact us.

If the products you buy from us are faulty we will of course meet our obligations under the Consumer Guarantees Act. If you have merely changed your mind about a particular purchase, though, the situation is different. Because we purchase most of our goods to order, we are unable to return them to our suppliers without incurring considerable costs. Under the consumer Guarantees Act we do not have to provide a refund to you, so please choose carefully. If you are unsure of a tile it is advisable to request a sample before purchasing the product.